We offer the ability to pre-order new products. These are items that are not currently available in our warehouse and/or will be available for sale at a later date from the manufacturer. If a product has a statement of, "PRE-ORDER AUG 2013", this means that the product will not be available until August of 2013. The actual ship date on pre-orders changes frequently and we will do our best to keep you updated on the status of the pre-order release date, but please be aware that we cannot be held responsible for delays in shipments caused by any given manufacturer. All pre-orders must be paid for at the time of placing an order. Pre-orders are filled on a first-come-first-serve basis. If for any reason you need to cancel your pre-order, please contact us at firstname.lastname@example.org or 941-932-0047 and will will be happy to assist you in anyway that we can.
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At Brick Envy, Inc., we want you to be 100% satisfied with every aspect of your order! If for any reason, you have a problem with your order, please contact us by email or phone within 7 days of receiving your order to receive an RMA number. We are happy to offer you a replacement or full refund, not including shipping costs, for your returned merchandise. Please note that items that were sold as sealed cannot be returned to as after they have been opened. When returning your item(s), please provide us with a copy of the invoice and indicate whether you would like a replacement for the item(s) or a refund. All returns will need to be sent to:
Brick Envy Retruns Department
11161 East State Road 70
Lakewood Ranch, FL 34202-9407